General information digital signature
- 2FA for shared accounts
- Frequently asked questions
- Setting up Two-Factor Authentication (2FA)
- Frequently asked questions about the implementation of the ValidSign Summer Release
- What should I do if I can't reach the ValidSign platform?
- What is an e-signature?
Questions about sending
- How do I set up additional (SMS) authentication? (2 factor authentication)
- How do I send a reminder?
- Is there a maximum document size?
- Can I determine the order in which my recipients can sign a document?
- How can I change the size / font of (signature) fields?
- Can the sender of mails be changed?
Questions about signing
- How do I delete a signer?
- Can I also sign via my smartphone or tablet?
- Can I also sign with a (professional certificate) with ValidSign?
- Is it possible to have two (or more) people who work with the same email address sign a document?
- Can I turn off the mail that is sent after the signature has been completed?
- I should receive a text message for signature, but I don't receive anything. What should I do
Other questions
- Statement ValidSign - JAVA Spring Framework
- Can I also only have a document approved or have it approved instead of signing it?
- Can a transaction be seen before completion?
- Can I provide the ValidSign environment with my own logos and branding?
- Can I download a copy of the signed documents for my records?
- Who can I contact if I have questions about the document that has been sent to me for signature?
Known issues and solutions
- Deviating transaction numbers on dashboard when using permissions
- Using ValidSign through Safari
- Signing SBR Assurance does not work "certificate has not been found"
- Adobe Reader: "at least one signature is problematic"
- When signing in SBR manager, the "signing" button is greyed out
- It is not possible to add text fields, text boxes and other fields